Refund Policy

Our policy

The $2.99 fee covers the campsite monitoring service, which begins immediately after payment. Because the service starts right away, all purchases are generally non-refundable.

Exceptions

We will issue a full refund in the following situations:

• You were charged twice for the same watch due to a technical error
• Your watch was never activated due to a bug on our end

What we don't refund

• You received a notification but the campsite was already taken by the time you tried to book — this is beyond our control
• You changed your mind about the dates or campground after purchase
• The campground you selected had no availability during your watch period

How to request a refund

Email us at hello@campwatch.app with your account email and a brief description of the issue. We aim to respond within 3 business day.